What are the hidden motivations and benefits of No Win No Fee (NWNF) claims firms? No Win No Fee For many people mis-sold by a caravan, lodge, holiday park or even a timeshare company, the idea of seeking justice is extremely alluring. However because...
The Club La Costa rebrand: the big question owners are asking What was once clearly Club La Costa now looks noticeably different, with new branding, a new name and Wyndham signage appearing across resorts. At first glance it can feel like a takeover, but what many...
The Leasehold Reform Act is being hailed as the biggest British property shakeup in the last 100 years. And it is hitting some retirement community property developers harder than others The problems with leasehold Since the 1920s a form of property...
Dutiful son issues stark warning about the 'realities' of trusting retirement community giant McCarthy Stone (formerly McCarthy & Stone) with an elderly relative's physical and financial wellbeing Clive and Lilian In 2019 Clive Drysdale 63, a chartered...
Over £28 million in compensation awards and more than 3,000 holiday ownership exits achieved Since your enquiry, we have reached a new milestone: more than 3,000 successful holiday ownership exit outcomes for owners looking to leave their holiday ownership. We are...
Timeshare owners are paying £1,500… while the public books the same resort for £700 For decades, timeshare owners were sold the idea of something exclusive. Private resorts. Guaranteed holidays. Priority access not available to the general public. But many owners are...
Retirement community property scandals have been hitting the headlines recently. What is being done to protect consumers? The problem We are all getting older. One minute we are 20, invincible and fierce. The next we are unable to pick something up off the floor...
Following widespread negative media reports on holiday park customer abuse, Holiday Park Advice Centre steps forward to claim financial compensation for those who have lost money Industry wide abuse The holiday park industry has been under intense journalistic...
For years, holiday park home owners have been told they’re investing in an “asset”. But a key question often gets missed: what is the actual asset—the park home unit, or the land it stands on? When you buy a park home, you own the structure. You do not own the pitch...
Following changes to Spanish Law, many contracts are still not compliant. If you own at ANFI, you may have heard that Spanish courts have recently changed their position on certain timeshare contracts. That’s true. In 2025, the Spanish Supreme Court clarified two...
Does it offer you the flexibility and holidays that were promised? When Diamond Resorts International was acquired by Hilton Grand Vacations, many owners assumed that their membership would improve, that perhaps fee increases would stabilise and that booking access...
The Resale Market That Nobody Talks About... When most people buy at a holiday park, they’re told: “If you ever want to leave, you can just sell it.” It sounds simple. But for many owners across the UK, selling hasn’t been straightforward at all.The Reality Most...
When a UK holiday park home owner is hit with severe or unexpected depreciation, there are practical and strategic steps they can take. If you’re worried about depreciation in a holiday park home, the key is to act early, document everything, and avoid reactive...
Both holiday-sales businesses have have attracted their share of negative media and consumer watchdog scrutiny. But how do they compare really? High pressure holiday sales On the face of it there are glaring differences in the two ways to pay for holidays. Timeshare...
Here's How To Deal With It And Maintain Your Legal Position... If you own a park home, there´s a good chance you may have experienced: A sudden pitch fee increase Little explanation A tight payment deadline Growing pressure from your park operator for payment – even...
Industry experts clarify misunderstandings following timeshare lobby organisation press release claiming that a Spanish Supreme Court decision heralds a “new era of clarity and opportunity for the timeshare community.” Industry experts have moved to clarify...
Why UK holiday parks chase late payments so aggressively — and what they don’t always tell you If you own a holiday caravan or park home in the UK, you may already be familiar with how holiday parks respond to late payments — and the tone of the letters some operators...
It's that time of year. The celebrations are over, and you have probably already had to pay your annual maintenance fee demand for 2026. But are you going to get the holiday you want in return? 'Improvements' in the product Timeshare membership used to be...
2025: Conflict and love The world is an ever changing place. Partisan rhetoric is separating us more than ever thanks to the amplification of social media, with countries like America and Britain at times seeming on the brink of civil war. Everyone suddenly has a...
Timeshare revenues plummet as finance houses turn their backs Industry in crisis Many timeshare companies ignored protective consumer law enacted by Spain in 1999. During the following 16 years resorts continued to operate as they always had, cynically...
We hear a lot of complaints from timeshare owners about exchange availability. So what's the real story? Exchange promises Timeshare owners rarely buy their home resort as a stand alone holiday solution. As stunning as the property may be, most people know that they...
UK scandals British holiday park operators have been under a harsh media spotlight in recent years, but the pattern isn’t limited to the UK. Similar holiday park complaints in Europe are now being reported by lodge and static caravan buyers, as well as guests, across...
Holiday park issues may be more wide ranging than first thought, as multiple complaints reported in several European countries UK scandals British park operators have been under a harsh media spotlight during the last few years over a litany of questionable...
Unfair Holiday Park Rules That May Not Be Enforceable If you’ve owned a holiday home for a few years, you’ve probably noticed a pattern: every time a new rule, policy, restriction or fee is introduced, it somehow seems to benefit the park operator—not you. That’s...
Former Palm Oasis owner thanks ECC Cumbira natives Marilyn and Reginald bought a membership of Palm Oasis Club while on holiday in Gran Canaria 25 years ago. The couple felt pressured into making a decision on the day. They remember being given...
What Exactly Is the 20-Year Rule in Holiday Park Contracts? If you own a static park home or lodge on a UK holiday park, you may already be aware of something called the “20-Year Rule.” If you own a static park home or lodge on a UK holiday park, you may already be...
Timeshare companies are making a minor comeback in Europe. Here is how to avoid being talked into spending tens of thousands of pounds if you find yourself in a sales presentation Dying business? Timeshare companies had been getting away with flouting consumer...
How to Make a Payment Under Protest Before Your Next Pitch Fee If you’re unhappy about rising site fees, unfair terms, or the way your holiday park agreement was sold, it’s important not to simply stop paying — but equally important not to pay without making a payment...
Dream lifestyle? In 2023, popular content creators Whatta and Waila had made the decision to downsize their living arrangements in order to free up money for travel. "We wanted a better quality of life," explains Whatta. Basing themselves in a park home...
Consumer expert calls for change to holiday park sales laws following depreciation misery Rise of the holiday park Holiday parks have been a mainstay for British vacations since the first one was opened in the Isle of Man in 1894 by Joseph Cunningham. The...
Death of Marriott client while waiting for claim raises questions about timeshare giant's strategy Marriott timeshare claims Timeshare companies in general have been ignoring laws created to protect consumers, and since 2016 courts have been awarding sizable...
Bombshell interview European Consumer Claims (ECC) were recently contacted by ex holiday park salesman who was willing to provide insight into previously opaque aspects of lodge and holiday caravan sales. Frank admissions from "George" (not his real name) shine a...
Widow 'loses £70,000 in 7 weeks' of owning a Haven caravan after circumstances force her to sell Presthaven Sands Holiday Park In November 2024, Janet Purdy, a 61 year old school secretary from Middleton in Manchester, was looking for a way to retire and invest an...
World's third largest timeshare company accused of deception and customer abuse 'Bonus' weekend stay Greenwich social worker Raymond Hill, 53 and his wife Anthonia were invited to what seemed like a luxury weekend stay at Hilton's...
Sizeable Marriott award payout as members move to claim compensation for illegal contracts Happy owners Myra Bromfield, 55, and husband John bought their first two weeks of Marriott timeshare around 1998, at the Marriott's Marbella Beach Resort. "It was...
"Misrepresentation, hidden costs and exploitative practices left my husband and I working three jobs between us to keep our heads above water." Dream holiday Lisa Colvin-Jones and husband Robert made the decision to create a more manageable and peaceful life by...
All four Advertising Standards Authority complaints against Luxury Lodge Estates advert in Sunday Times Magazine upheld Luxury Lodge Estates Company Luxury Lodge Estates Company Ltd is a "Holiday centres and villages" business formed in 2015. It's only director...
"If I had known what I know now before buying the caravan, I wouldn't have touched them with a barge pole" says former customer David following 90% depreciation in value of Haven Holidays caravan in only 2 years Tough times David (name changed at own request), a 43...
Waterside Holiday Park 'disaster' still costing family of dialysis patient £1500 a month for a caravan they can't sell and can't use, after promised '£3 million park upgrade' actually removes facilities essential to their holidays Life changes In April 2022, David...
Family of four spend a total of £57,400 to live in unsellable, regularly flooded caravan for two years, while the park's only offer of help is for them to spend an extra £75,000 Initial purchase Alicia Mearns (41) and partner John Hayden (48) were hoping to buy a...
Robert Kime: Overjoyed with result Retired hospital porter Robert Kime bought a timeshare in Cyprus over 20 years ago from Lion Resorts. "It was a lovely hotel in Akrotiri," the 72 year old recalls. "We spent around £10,000 initially, which was a lot of money back...
At European Consumer Claims, AI assistance will always be in addition to, and never in place of human support staff," assures CEO Greg Wilson AI revolution The days of clumsy automated call answering, chat bots and robo-calls inducing groans from customers...
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