[custom_phone_text] info@ecc-eu.com

website terms of use


European Consumer Claims (ECC) terms and conditions of use set out below apply to the website owned, operated and controlled by ECC located on the World Wide Web at www.ecc-eu.com (the “Website”). The Website is intended for use by residents of the United Kingdom & Europe only.

By using the Website, users are deemed to have full knowledge of the following terms and conditions and to accept them.


ECC may, at any time change, modify, add to or remove part or all of these terms and conditions. Users should therefore check these terms and conditions periodically to see if they have changed. Continued use of this Website following any change in the terms and conditions will be deemed to constitute the users’ acceptance of those changes.


ECC makes every effort to ensure that the information and data contained on the Website is correct. ECC, however, accepts no liability and does not guarantee that the information and data provided is up to date, correct and complete. This also applies for all other websites referred to by means of a hyperlink from time to time. ECC is not responsible for the contents of such websites reached by means of such a link and reserves the right to modify or supplement the information or data provided without prior notice.


All materials accessible on this European Consumer Claims website are protected by copyright. Users may view Website pages on screen and may print or download extracts for personal use or for use by others within their organisations.
Users may supply a copy of any such extract to any third party provided that:

  • the extract is for their own personal use;
  • the extract is not supplied as part of or incorporated in another work, website or publication;
  • the extract is not supplied either directly or indirectly in return for commercial gain:
  • and the third party is made aware that the source of the copy is this website and that these terms and conditions apply equally to them.

No part of this Website may be reproduced, transmitted to, or stored on any other website or in any other form of electronic medium without ECC’s express written consent. News stories on this site are copyright of ECC or their respective copyright holders as stated on the Website and do not necessarily reflect the views of ECC.


ECC will use its reasonable endeavours to provide users with a prompt and continuing service. ECC does not, however, warrant that the service it provides will continue uninterrupted or without delay or that it will remain unchanged. In particular, ECC reserves the right to bring the Website down as and when necessary for the purposes of maintenance.


Whilst ECC will use its reasonable endeavours to ensure that the information contained in the Website is correct and reliable, no warranty, either expressed or implied, is given as to the accuracy or completeness of that information. The Website is intended to provide users with general information relating to European Consumer Claims (ECC), its various products and services and other information which may be of relevance or interest to users. The Website is not intended to provide exhaustive details in respect of any of the issues or matters referred to on it. Prior to making any decision or taking any action which may potentially affect users’ personal finances or business, users are urged to take independent advice from suitably qualified advisors.


The Website may from time to time contain hypertext links to a number of websites owned, operated and controlled by third parties. ECC has no control over or proprietary interest in any of these websites and, as such, makes no warranties with regard to the quality, security, accuracy or any other aspect of such sites, and excludes any and all liability arising from use of the same.


The protection of users’ personal data takes top priority for ECC and ECC does not collect any personal data through its Website without users’ consent.
Users alone decide whether to provide ECC with such data or not.Where users of the Website are able to communicate to ECC personal information via the Website, ECC shall, at all times, process and utilize such personal information provided in accordance with the Data Protection Act 1998. Only authorized employees, under appropriate confidentiality obligations will have access to users’ personal information.

Upon access to the Website, information is occasionally collected automatically (i.e. not through a registration), whereby this information cannot be assigned to a specific person (e.g. Internet browser and operating system used; domain name of the website from where users arrived; number of visits, average dwell time, pages called up).

ECC uses this information to improve the website and its content. When users visit the Website, information may be saved on users’ computers as a “cookie” which is then automatically recognized on the next visit to the Website. Users who do not want ECC to recognize their computers should set their Internet Browsers so that they delete cookies from the computer hard disk, block all cookies or warn users before saving a cookie. Please see our Privacy Policy.


Whilst every effort is made to ensure that any enquiries submitted are dealt with promptly, ECC cannot guarantee that queries will always be dealt with within the timescale users may require. ECC cannot always guarantee complete confidentiality and would therefore recommend that users do not transmit or include sensitive information, which could be classed as a trade secret, via the Internet.


European Consumer Claims shall not be liable for any third party claims or losses of any nature, including, but not limited to, loss of profits, indirect or consequential loss or loss due to circumstances beyond its reasonable control. ECC does not accept any liability for any acts or omissions resulting from users’ decisions or opinions formed on the basis of use of the Website.


These Terms and Conditions are governed by and shall be construed in accordance with English law. Disputes in connection with the Website shall be subject to the jurisdiction of English Courts.


The time-frames may vary between a couple of months regarding simple relinquishment process up to approximately 3 years in complex court cases where procedural issues are contested and the judgement issued is appealed.


According to the terms and conditions of European Consumer Claims contract for services regarding non-regulated claims signed in the premises of the company, in case the clients decide to cancel the contract for services, no refund is applicable, unless ECC fails to provide the service.
Regarding the distance or off-premises contract for non-regulated claims services, a full refund is applicable if the consumer cancels within the 14 days cancellation period. If a consumer cancels the distance or off-premises contract for non-regulated claims services after the expiry of the cancellation period, no refund is applicable, unless ECC fails to provide the service.


The consumer may cancel a distance or off-premises contract for non-regulated claims services at any time within the 14 days cancellation period without giving any reason.


We hope that users will find our Website informative and easy to use. We should be grateful to receive any comments or queries that users have concerning the Website, or any suggestions as to how it could be improved, by email at info@ecc-eu.com or by calling us on 0203 7699 164. Thank You.