Solar Panel Claims

The evolution of solar panels in the UK dates back to 1978, when the University of Sussex installed panels as an alternative energy source. Nearly 90 years earlier, Charles Fritts had already installed a pioneering solar panel system on a New York City rooftop.

Modern solar panel systems offer a wide choice of panels, inverters and batteries, with different sizes and capacities to meet both personal and professional needs.

Were you mis-sold solar panels?

Solar panels are often sold as a smart, long-term investment for homeowners. But for some consumers, the reality has been very different.

Across the UK, homeowners have raised concerns about solar panel systems that were sold using exaggerated savings claims, unclear contract terms, poor installation standards, unrealistic performance promises, or high-pressure sales tactics. In some cases, consumers were led to believe their system would significantly reduce bills, generate reliable income, increase the value of their home, or “pay for itself” within a certain timeframe — only to discover later that the reality did not match what they were told.

At European Consumer Claims, we help consumers review whether they may have been misled, mis-sold, or treated unfairly when entering into a solar panel contract.

Common solar panel mis-selling issues

You may have grounds to challenge a solar panel agreement if you were told, promised or led to believe something that later proved to be inaccurate, incomplete or misleading.

Common concerns include:

• Being misled about the savings you would make on your electricity bills.
• Being told the system would produce a financial benefit that did not materialise.
• Being told the panels would pay for themselves quickly when that has not been the case.
• Being told the savings would cover the finance provider’s monthly charge.
• Being told the offer was available only for a limited time.
• Not being given clear information about ongoing maintenance, inverter or battery replacement, or long-term costs.
• Sales representatives not explaining important limitations.
• Not receiving an MCS certificate on the day of installation.
• Experiencing electrical faults after installation.
• Experiencing leaks or poor workmanship as a result of the solar panel installation.
• Receiving information before purchase that did not reflect the reality of owning solar panels.
• Feeling that you would not have agreed to the purchase had the full facts been made clear.

Under the Consumer Rights Act 2015, services must be carried out with reasonable care and skill, and certain information given by a trader can become binding if the consumer relies on it. The Misrepresentation Act 1967 may also be relevant where a consumer was induced into entering a contract because of a false or misleading statement.

Your rights as a consumer

Solar panel sales are not just about the product on your roof. They also involve the sales process, the promises made before you signed, the quality of the installation, and whether the contract reflected what you were told.

If a company made claims that influenced your decision to proceed, those claims may matter. If the system was not installed properly, did not match the description, or the service was not delivered with reasonable care and skill, there may be grounds to raise a complaint or pursue redress under consumer protection and contract law principles.

This can include issues connected to:

• Misrepresentation before the contract was signed
• Breach of contract
• Poor workmanship
• Failure to provide accurate or complete information
• Unfair or unclear contract terms
• Failure to deliver what was promised

How ECC can help

ECC can review your solar panel case and help assess whether you may have been mis-sold or treated unfairly.

Our team can:

• Review what you were told at the point of sale
• Examine the contract and supporting documents
• Consider whether key promises were misleading or inaccurate
• Identify possible breaches of consumer rights or contract law
• Help you understand whether your complaint may have merit
• Support you in taking the next steps toward seeking redress

We are not here to make unrealistic promises. Every case depends on the facts, the documents, the sales process and the evidence available. But if you believe you were pressured, misled, or left with a solar panel system that did not match what was promised, it may be worth having your case reviewed.

Think you were mis-sold solar panels?

You may not need to accept the situation without question.

If you feel the promises made about your solar panels did not match the reality, contact European Consumer Claims today for a free initial review.

Start your solar panel claim review today.

Get in touch with us using the short contact form below.