WHAT OUR CLIENTS SAY….
At ECC, we’re obsessed with customer service and we’re always delighted to receive feedback from the people we help…
“We were very impressed with Jack, his knowledge, explanations and support in helping us to open this claim with you was excellent. Thank you Jack.”
“I found ECC to be informative, reassuring, factual and realistic as to what they could and couldn’t do for us. They were also very patient as it took a number of calls for us to be persuaded that they were the right ones for us. At no time did the push us to make a decision.”
“Just completed a Zoom meeting, and finally feel relieved that we do have the right, to get out of a long term contract, that we were blinded/rushed into signing with CLC Club la Costa. The staff at ECC are very knowledgeable and explained all options available to us. We look forward to working with them over the next few months.”
“It’s such a worrying thing, being duped into buying a Timeshare. The Citizen’s Advice Bureau recommended we go to ECC. We’re glad we did and our Account Manager was an absolute gem. So personable, professional and understanding. He is a safe pair of hands and I want to thank him for accommodating us and helping us to find a manageable way to pay for our legal fees. That almost put us off but I know we were with the best company to help us. I highly recommend ECC and thank them whole heartedly for their service.”
“Since I was widowed It has been an uphill struggle to reach this point but I would like to thank you for all your assistance in helping me finally relinquish my timeshare. If I should meet anyone else in the same situation, I will certainly recommend you and your company, as it has taken far less time than I had envisaged and a great weight has been lifted off my shoulders. I do hope you are able to continue to assist people who have found themselves in this difficult situation and I wish you all the best in the future.”
“I would like to express my gratitude and appreciation for all the work and advice you have provided with Westgate and the timeshare. Thank you very much for your professionalism during this time.”
“Thank you so much for your efficient, speedy way of enabling me to relinquish my Diamond Resorts Membership. I have been trying to do this for many years without any success, so a huge personal THANK YOU from me.”
“The service was excellent, we were kept informed regarding the status of the case every step of the way. Very helpful and knowledgeable if we needed to contact them. Extremely prompt with their responses to any queries. 100% satisfied with every part of the service including the outcome. We would definitely recommend anyone to contact them to relinquish their timeshare agreements.”
“We would like to thank you for the relinquishing of our membership with Diamond Resorts and resolving this matter on our behalf. As we were kept informed during the process, we know that the legal department have put a lot of effort into dealing with our case and have succeeded to surrender our membership. We are so very relieved to know that we will no longer be put through any further stress and anxiety – all of which has taken a great toll on our lives and our health.”
“Although we were entirely sceptical about communicating with any organization regarding our membership, due the many approaches made, we found Steven to be entirely professional and informative. We discussed our situation with him at some length and gleaned much knowledge about ECC and how we could progress towards making an application to the court through their dedicated legal team. We did not feel pressured at any time, but did check out ECC through various sources and anything that concerned us at all we discussed further with Steven who allayed our fears and gave us confidence. Being able to gain access easily was a great positive having had such difficulty communicating all year with those in control of our timeshare and having had no notification of changes they were implementing. All round a very positive experience. All further parties involved proved themselves to be helpful and courteous.”
“Very knowleagable and talked us through the whole process, putting our minds at ease.”
“I was very impressed with Jack’s knowledge and the information he gave was spot on. I was wary of going ahead with the service he was offering especially as I had had my fingers burnt with the Timeshare company but he assured me with his answers to the questions I had put to him.”
“I could not have asked for anything more. Precise and in-depth consultation everything explained in detail. A very friendly and also professional approach and made sure I understood everything step by step through the introduction process. If I was unsure at first I soon realised that I needn’t have been. There was no hard sell, it was a very professional from start to finish. So glad I decided to go this route.”
“Can I just say that your customer service skills are exemplary. Throughout this process you have only been an email or phone call away with the right advice within minutes sometimes. You are an outstanding representative for ECC.”
“More than happy to confirm that your service has been exemplary. “
“We received €16,076 just in time for Christmas,” said the Bradshaws. “This was like a big cloud over us and now that it has been lifted we don’t need to worry about family being lumbered with unwanted timeshare bills. We sincerely thank ECC and M1 Legal teams for their efforts.”
“After years of ever increasing maintenance fees & deterioration of the resort, we decided to look at options of getting out of our Airtours timeshare. Although sceptical, we made the decision to visit ECC in Sterling. The consultation was very informative and was advised the whole process could take a minimum of a year to 18 months and our case took just under 18 months.
After paying an up-front fee we were still very sceptical to be honest so on several occasions requested an update to make sure things were moving along which they did provide. What gave us more peace of mind that we did the right thing was when we had to visit a local solicitor to have official documents drafted up. Shortly after that our case had been passed to M1 legal Lawyers in Spain and they won our case.
On a whole I cannot fault ECC with our personal experience.”
“I should like to thank all at ECC-EU for their assistance in helping me dispose of my two weeks timeshare ownership at Orange Lake, Florida. In particular, Anita, who took time to allay any fears and misgivings either I, or my family had at the time. It is a great relief to know that I no longer have the rather large annual maintenance account to pay.“
“Great result Diamond ownership/points relinquished after approximately 16 weeks. A great weight lifted from our shoulders as now being retired we could not afford this years Management fees.”“