WHAT OUR CLIENTS SAY….
At ECC, we’re obsessed with customer service and we’re always delighted to receive feedback from the people we help…
“The service was excellent, we were kept informed regarding the status of the case every step of the way. Very helpful and knowledgeable if we needed to contact them. Extremely prompt with their responses to any queries. 100% satisfied with every part of the service including the outcome. We would definitely recommend anyone to contact them to relinquish their timeshare agreements.”
“We would like to thank you for the relinquishing of our membership with Diamond Resorts and resolving this matter on our behalf. As we were kept informed during the process, we know that the legal department have put a lot of effort into dealing with our case and have succeeded to surrender our membership. We are so very relieved to know that we will no longer be put through any further stress and anxiety – all of which has taken a great toll on our lives and our health.”
“After years of ever increasing maintenance fees & deterioration of the resort, we decided to look at options of getting out of our Airtours timeshare. Although sceptical, we made the decision to visit ECC in Sterling. The consultation was very informative and was advised the whole process could take a minimum of a year to 18 months and our case took just under 18 months.
After paying an up-front fee we were still very sceptical to be honest so on several occasions requested an update to make sure things were moving along which they did provide. What gave us more peace of mind that we did the right thing was when we had to visit a local solicitor to have official documents drafted up. Shortly after that our case had been passed to M1 legal Lawyers in Spain and they won our case.
On a whole I cannot fault ECC with our personal experience.”
“I should like to thank all at ECC-EU for their assistance in helping me dispose of my two weeks timeshare ownership at Orange Lake, Florida. In particular, Anita, who took time to allay any fears and misgivings either I, or my family had at the time. It is a great relief to know that I no longer have the rather large annual maintenance account to pay.“
“Great result Diamond ownership/points relinquished after approximately 16 weeks. A great weight lifted from our shoulders as now being retired we could not afford this years Management fees.”“