0800 6101 512 or 0203 6704 616 info@ecc-eu.com

WHAT OUR CLIENTS SAY….

At ECC, we’re obsessed with customer service and we’re always delighted to receive feedback from the people we help…

 

“Scott explained the whole process very well. He was knowledgeable in the process and procedures and gave reassurance throughout. He also explained the involvement with M1Legal and how everything would proceed. I look forward to a successful outcome.”

Mr M - MGM

“Mr James was very patient and clear with his explanations and tried very hard to erase the previous bad experiences we have had when trying to cancel further years of timeshare ownership. As we are both retired and in our late seventies these timeshares have become a millstone round our necks as no family members are in a position financially to take over this expense. We are putting our faith in Mr James however that this will all be resolved soon.”

Mrs D - Miraflores

“Having done some research ECC appeared to be the most professional and successful organisation dealing with Timeshare issues. We had an introductory session to see whether we had a potential case and were pleased with the clarity and professionalism of our advisor Scott. The follow up has also been swift and professional. We feel like we  made a good choice for our representative.”

Mrs B – Heritage Resorts

“I was contacted by a Zoom meeting(first Time for me) everything was made very easy and explained to me in detail the procedures for going forward with my claim against CLC World. Contact made by email to request all paper work etc. Very pleased so far with the services provided from your Jack Dawson and team.”

Mrs S - Club la Costa

“We was very impressed with the time we spent on Zoom. Hopefully it works and we can come away from Club La Costa.”

Mrs R - Club la Costa

“We were very impressed with Jack, his knowledge, explanations and support in helping us to open this claim with you was excellent. Thank you Jack.”

Mr & Mrs F – Golden Sand Island residence Club

“I found ECC to be informative, reassuring, factual and realistic as to what they could and couldn’t do for us. They were also very patient as it took a number of calls for us to be persuaded that they were the right ones for us. At no time did the push us to make a decision.”

Mrs R – Azure

“Just completed a Zoom meeting, and finally feel relieved that we do have the right, to get out of a long term contract, that we were blinded/rushed into signing with CLC Club la Costa. The staff at ECC are very knowledgeable and explained all options available to us. We look forward to working with them over the next few months.”

Mr G – Club la Costa World

“It’s such a worrying thing, being duped into buying a Timeshare. The Citizen’s Advice Bureau recommended we go to ECC. We’re glad we did and our Account Manager was an absolute gem. So personable, professional and understanding. He is a safe pair of hands and I want to thank him for accommodating us and helping us to find a manageable way to pay for our legal fees. That almost put us off but I know we were with the best company to help us. I highly recommend ECC and thank them whole heartedly for their service.”

Ms H – Club la Costa World

“Since I was widowed It has been an uphill struggle to reach this point but I would like to  thank you for all your assistance in helping me finally relinquish my timeshare.  If I should meet anyone else in the same situation, I will certainly recommend you and your company, as it has taken far less time than I had envisaged and a great weight has been lifted off my shoulders.  I do hope you are  able to continue to assist people who have found themselves in this difficult situation and I wish you all the best in the future.”

Mrs O - Vacation Village at Parkway

“I would like to express my gratitude and appreciation for all the work and advice you have provided with Westgate and the timeshare. Thank you very much for your professionalism during this time.”

Mrs R - Westgate

“Thank you so much for your efficient, speedy way of enabling me to relinquish my Diamond Resorts Membership. I have been trying to do this for many years without any success, so a huge personal THANK YOU from me.”

Mrs C - Diamond Resorts

We can’t thank you enough for release of this nightmare of many years and frustration, time, costs, scams, etc. You were so helpful in all areas from start to finish. Well done.”

Mr & Mrs C

The service was excellent, we were kept informed regarding the status of the case every step of the way.  Very helpful and knowledgeable if we needed to contact them.  Extremely prompt with their responses to any queries.  100% satisfied with every part of the service including the outcome.  We would definitely recommend anyone to contact them to relinquish their timeshare agreements.”

Mr & Mrs C - White Sands Club

“We would like to thank you for the relinquishing of our membership with Diamond Resorts and resolving this matter on our behalf. As we were kept informed during the process, we know that the legal department have put a lot of effort into dealing with our case and have succeeded to surrender our membership. We are so very relieved to know that we will no longer be put through any further stress and anxiety – all of which has taken a great toll on our lives and our health.”

Mr & Mrs T - Diamond Resorts

“Jack Dawson at ECC explained through a Video call how the process works to relinquish my Timeshare week. It was straight forward and I accepted to start the process by activating an account so that the company can act on my behalf. Hopefully the end result will be a positive one.”

Mr M – MacDonalds Doña Lola

“Thank you all for your efficiency so far and doing what you have said you will do.”

Mr D – belle Plagne Ski resort

“Our initial contact with the company was via e-mail, phone and a Zoom video call. All the company’s agents were courteous, professional and well informed and they exuded justifiable confidence, which my wife and I found reassuring. We have just embarked upon what will be a lengthy journey that will hopefully conclude with a positive outcome for us and them. Our initial impressions are extremely favourable and we believe our confidence in them is well placed.”

Mr W - Club la Costa

“Helpful and constructive advice from start to finish. A special thanks to Steven for his reassurance and guidance.”

Mrs W – Diamond Resorts

“I entered negotiations with ECC with some trepidation. When you have been scammed or people have attempted to scam you then you are wary of anybody with links to the timeshare industry. Rob was very informative and helped put my mind at ease. What further helped was the fact that I would be using a local notary to do my Power of Attorney, which gave me more confidence. Everyone I have dealt with have been really helpful and friendly. I now await the courts decision!”

Mrs W - Heritage Resorts

“Although we were entirely sceptical about communicating with any organization regarding our membership, due the many approaches made, we found Steven to be entirely professional and informative. We discussed our situation with him at some length and gleaned much knowledge about ECC and how we could progress towards making an application to the court through their dedicated legal team. We did not feel pressured at any time, but did check out ECC through various sources and anything that concerned us at all we discussed further with Steven who allayed our fears and gave us confidence. Being able to gain access easily was a great positive having had such difficulty communicating all year with those in control of our timeshare and having had no notification of changes they were implementing. All round a very positive experience. All further parties involved proved themselves to be helpful and courteous.”

Mr & Mrs A – MGM

“Very knowleagable and talked us through the whole process, putting our minds at ease.”

Mr D – Club la Costa World

“I was very impressed with Jack’s knowledge and the information he gave was spot on. I was wary of going ahead with the service he was offering especially as I had had my fingers burnt with the Timeshare company but he assured me with his answers to the questions I had put to him.”

Mr S – Anfi

“I could not have asked for anything more. Precise and in-depth consultation everything explained in detail. A very friendly and also professional approach and made sure I understood everything step by step through the introduction process. If I was unsure at first I soon realised that I needn’t have been. There was no hard sell, it was a very professional from start to finish. So glad I decided to go this route.”

Mrs S – Club la Costa World

“Can I just say that your customer service skills are exemplary. Throughout this process you have only been an email or phone call away with the right advice within minutes sometimes. You are an outstanding representative for ECC.”

Mrs B - Diamond Resorts

“More than happy to confirm that your service has been exemplary. “

Mrs H - Elite Fuerteventura Club

“We received €16,076 just in time for Christmas,” said the Bradshaws. “This was like a big cloud over us and now that it has been lifted we don’t need to worry about family being lumbered with unwanted timeshare bills. We sincerely thank ECC and M1 Legal teams for their efforts.”

Mr & Mrs B - Club La Costa

“After years of ever increasing maintenance fees & deterioration of the resort, we decided to look at options of getting out of our Airtours timeshare. Although sceptical, we made the decision to visit ECC in Sterling. The consultation was very informative and was advised the whole process could take a minimum of a year to 18 months and our case took just under 18 months.

After paying an up-front fee we were still very sceptical to be honest so on several occasions requested an update to make sure things were moving along which they did provide. What gave us more peace of mind that we did the right thing was when we had to visit a local solicitor to have official documents drafted up. Shortly after that our case had been passed to M1 legal Lawyers in Spain and they won our case.

On a whole I cannot fault ECC with our personal experience.”

Mr & Mrs S - Airtours Beach Club

I should like to thank all at ECC-EU for their assistance in helping me dispose of my two weeks timeshare ownership at Orange Lake, Florida. In particular, Anita, who took time to allay any fears and misgivings either I, or my family had at the time. It is a great relief to know that I no longer have the rather large annual maintenance account to pay.

Mrs P - Orange Lake

Great result Diamond ownership/points relinquished after approximately 16 weeks. A great weight lifted from our shoulders as now being retired we could not afford this years Management fees.”

Mr & Mrs W - Diamond Resorts

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