Following widespread negative media reports on holiday park customer abuse, Holiday Park Advice Centre steps forward to claim financial compensation for those who have lost money Industry wide abuse The holiday park industry has been under intense journalistic...
For years, holiday park home owners have been told they’re investing in an “asset”. But a key question often gets missed: what is the actual asset—the park home unit, or the land it stands on? When you buy a park home, you own the structure. You do not own the pitch...
The Resale Market That Nobody Talks About... When most people buy at a holiday park, they’re told: “If you ever want to leave, you can just sell it.” It sounds simple. But for many owners across the UK, selling hasn’t been straightforward at all.The Reality Most...
When a UK holiday park home owner is hit with severe or unexpected depreciation, there are practical and strategic steps they can take. If you’re worried about depreciation in a holiday park home, the key is to act early, document everything, and avoid reactive...
Both holiday-sales businesses have have attracted their share of negative media and consumer watchdog scrutiny. But how do they compare really? High pressure holiday sales On the face of it there are glaring differences in the two ways to pay for holidays. Timeshare...
Here's How To Deal With It And Maintain Your Legal Position... If you own a park home, there´s a good chance you may have experienced: A sudden pitch fee increase Little explanation A tight payment deadline Growing pressure from your park operator for payment – even...
Industry experts clarify misunderstandings following timeshare lobby organisation press release claiming that a Spanish Supreme Court decision heralds a “new era of clarity and opportunity for the timeshare community.” Industry experts have moved to clarify...
Why UK holiday parks chase late payments so aggressively — and what they don’t always tell you If you own a holiday caravan or park home in the UK, you may already be familiar with how holiday parks respond to late payments — and the tone of the letters some operators...
It's that time of year. The celebrations are over, and you have probably already had to pay your annual maintenance fee demand for 2026. But are you going to get the holiday you want in return? 'Improvements' in the product Timeshare membership used to be...
2025: Conflict and love The world is an ever changing place. Partisan rhetoric is separating us more than ever thanks to the amplification of social media, with countries like America and Britain at times seeming on the brink of civil war. Everyone suddenly has a...
Timeshare revenues plummet as finance houses turn their backs Industry in crisis Many timeshare companies ignored protective consumer law enacted by Spain in 1999. During the following 16 years resorts continued to operate as they always had, cynically...
We hear a lot of complaints from timeshare owners about exchange availability. So what's the real story? Exchange promises Timeshare owners rarely buy their home resort as a stand alone holiday solution. As stunning as the property may be, most people know that they...
UK scandals British holiday park operators have been under a harsh media spotlight in recent years, but the pattern isn’t limited to the UK. Similar holiday park complaints in Europe are now being reported by lodge and static caravan buyers, as well as guests, across...
Holiday park issues may be more wide ranging than first thought, as multiple complaints reported in several European countries UK scandals British park operators have been under a harsh media spotlight during the last few years over a litany of questionable...
Unfair Holiday Park Rules That May Not Be Enforceable If you’ve owned a holiday home for a few years, you’ve probably noticed a pattern: every time a new rule, policy, restriction or fee is introduced, it somehow seems to benefit the park operator—not you. That’s...
Former Palm Oasis owner thanks ECC Cumbira natives Marilyn and Reginald bought a membership of Palm Oasis Club while on holiday in Gran Canaria 25 years ago. The couple felt pressured into making a decision on the day. They remember being given...
What Exactly Is the 20-Year Rule in Holiday Park Contracts? If you own a static park home or lodge on a UK holiday park, you may already be aware of something called the “20-Year Rule.” If you own a static park home or lodge on a UK holiday park, you may already be...
Timeshare companies are making a minor comeback in Europe. Here is how to avoid being talked into spending tens of thousands of pounds if you find yourself in a sales presentation Dying business? Timeshare companies had been getting away with flouting consumer...
How to Make a Payment Under Protest Before Your Next Pitch Fee If you’re unhappy about rising site fees, unfair terms, or the way your holiday park agreement was sold, it’s important not to simply stop paying — but equally important not to pay without making a payment...
Dream lifestyle? In 2023, popular content creators Whatta and Waila had made the decision to downsize their living arrangements in order to free up money for travel. "We wanted a better quality of life," explains Whatta. Basing themselves in a park home...
Consumer expert calls for change to holiday park sales laws following depreciation misery Rise of the holiday park Holiday parks have been a mainstay for British vacations since the first one was opened in the Isle of Man in 1894 by Joseph Cunningham. The...
Death of Marriott client while waiting for claim raises questions about timeshare giant's strategy Marriott timeshare claims Timeshare companies in general have been ignoring laws created to protect consumers, and since 2016 courts have been awarding sizable...
Bombshell interview European Consumer Claims (ECC) were recently contacted by ex holiday park salesman who was willing to provide insight into previously opaque aspects of lodge and holiday caravan sales. Frank admissions from "George" (not his real name) shine a...
Widow 'loses £70,000 in 7 weeks' of owning a Haven caravan after circumstances force her to sell Presthaven Sands Holiday Park In November 2024, Janet Purdy, a 61 year old school secretary from Middleton in Manchester, was looking for a way to retire and invest an...
World's third largest timeshare company accused of deception and customer abuse 'Bonus' weekend stay Greenwich social worker Raymond Hill, 53 and his wife Anthonia were invited to what seemed like a luxury weekend stay at Hilton's...
Sizeable Marriott award payout as members move to claim compensation for illegal contracts Happy owners Myra Bromfield, 55, and husband John bought their first two weeks of Marriott timeshare around 1998, at the Marriott's Marbella Beach Resort. "It was...
"Misrepresentation, hidden costs and exploitative practices left my husband and I working three jobs between us to keep our heads above water." Dream holiday Lisa Colvin-Jones and husband Robert made the decision to create a more manageable and peaceful life by...
All four Advertising Standards Authority complaints against Luxury Lodge Estates advert in Sunday Times Magazine upheld Luxury Lodge Estates Company Luxury Lodge Estates Company Ltd is a "Holiday centres and villages" business formed in 2015. It's only director...
"If I had known what I know now before buying the caravan, I wouldn't have touched them with a barge pole" says former customer David following 90% depreciation in value of Haven Holidays caravan in only 2 years Tough times David (name changed at own request), a 43...
Waterside Holiday Park 'disaster' still costing family of dialysis patient £1500 a month for a caravan they can't sell and can't use, after promised '£3 million park upgrade' actually removes facilities essential to their holidays Life changes In April 2022, David...
Family of four spend a total of £57,400 to live in unsellable, regularly flooded caravan for two years, while the park's only offer of help is for them to spend an extra £75,000 Initial purchase Alicia Mearns (41) and partner John Hayden (48) were hoping to buy a...
Robert Kime: Overjoyed with result Retired hospital porter Robert Kime bought a timeshare in Cyprus over 20 years ago from Lion Resorts. "It was a lovely hotel in Akrotiri," the 72 year old recalls. "We spent around £10,000 initially, which was a lot of money back...
At European Consumer Claims, AI assistance will always be in addition to, and never in place of human support staff," assures CEO Greg Wilson AI revolution The days of clumsy automated call answering, chat bots and robo-calls inducing groans from customers...
With some timeshare companies dragging their feet over the claims process, we explain how long you should expect to wait, and why Timeshare claims Timeshare companies have been ignoring protective consumer laws for over a quarter of a century, possibly gambling on the...
"If we hadn't had the backing of ECC, we would not be in the much healthier position that we are in now." - David D Holiday park purchase David and Noelle D bought a lodge in a well known British holiday park in 2022. They upgraded at a cost of £45,000 to a...
"Do not confront rogue timeshare companies without professional help," customers advised following Michigan couple's Mexican jail nightmare Timeshare purchase In 2021, Michigan couple Paul and Christy Akeo spent more than $117,000 in timeshare purchases...
Insolvency Service investigation leads to High Court closure of fraudulent timeshare claims firm Timeshare claims Timeshare sales operations have earned an appalling reputation for customer manipulation, high pressure sales, criminal activity and disregard for...
Holiday park annual costs under scrutiny as media highlights industry-wide abuse Holiday accommodation ownership options The price of a holiday cottage or apartment can start at hundreds of thousands of pounds, and can easily rocket up to millions. An appealing option...
Following widely reported abuse and mis-selling accusations, unfairly treated holiday park consumers are turning to leading international consumer claims firm European Consumer Claims (ECC) for justice 131 year history In 1894, Joseph Cunningham opened the...
US continues crackdown on rogue timeshare exit companies with successful prosecution of Missouri firm Surge in consumer dissatisfaction with US timeshare causes rise of ineffective exit firms Timeshare is almost universally acknowledged by financial...
Wronged holiday park victims are being offered multiple avenues to seek justice. Not all options are suitable for all claimants. ECC breaks down the differences: What are the main ways to claim? Let's assume you have been mistreated by a holiday park...
Antisocial revellers,' 'overflowing sewage' and 'excessively high' running costs cause owners to sell their dream caravans at devastating losses. £46k loss in one year Norfolk pensioner Lynda Newman paid £76,000 for a static caravan at Selsey's Seal Bay...
Get free, no obligation advice from our timeshare specialists...