ECC started out as a timeshare claims firm, but ten years of stratospheric success have inspired them to branch out far wider The European Consumer Claims universe ECC in 2026 consists of multiple brands, offering multiple services, including: Timeshare Advice Centre...

ECC celebrated 10 years of claims success last month. Here are the current headlines in our timeshare and holiday park divisions. Timeshare As usual, the European Consumer Claims timeshare team, Timeshare Advice Centre, are dealing with relinquishments and...

Can you trust businesses with your money in the UK? ECC asks: "Are businesses getting more predatory?" as consumer complaints spike... Origins of ECC European consumer Claims (ECC) was launched over 10 years ago in response to shocking levels of consumer fraud and...

So Why Isn´t It? For many timeshare owners, Summer is actually the period when dissatisfaction is at its highest. It's when owners expect to be enjoying the product they've paid for, but many encounter the realities of ownership, which are: Lack of Availability...

Timeshare European Consumer Claims (ECC) are a leading international claims firm with offices in Spain and the UK. The company incorporated in 2016 and quickly gained a reputation for making successful compensation claims against timeshare companies. The timeshare...

What are the hidden motivations and benefits of No Win No Fee (NWNF) claims firms? No Win No Fee For many people mis-sold by a caravan, lodge, holiday park or even a timeshare company, the idea of seeking justice is extremely alluring. However because of the often...

A historical issue which is still widely complained about is that RCI took the inventory deposited by members and monetised it by renting it to the public at the detriment to members, who suffered reduced availability when trying to exchange. This led to a major US...

The Club La Costa rebrand: the big question owners are asking What was once clearly Club La Costa now looks noticeably different, with new branding, a new name and Wyndham signage appearing across resorts. At first glance it can feel like a takeover, but what many...

The Leasehold Reform Act is being hailed as the biggest British property shakeup in the last 100 years. And it is hitting some retirement community property developers harder than others The problems with leasehold Since the 1920s a form of property...

Over £28 million in compensation awards and more than 3,000 holiday ownership exits achieved Since your enquiry, we have reached a new milestone: more than 3,000 successful holiday ownership exit outcomes for owners looking to leave their holiday ownership. We are...

Timeshare owners are paying £1,500… while the public books the same resort for £700 For decades, timeshare owners were sold the idea of something exclusive. Private resorts. Guaranteed holidays. Priority access not available to the general public. But many owners are...

For years, holiday park home owners have been told they’re investing in an “asset”. But a key question often gets missed: what is the actual asset—the park home unit, or the land it stands on? When you buy a park home, you own the structure. You do not own the pitch...

Following changes to Spanish Law, many contracts are still not compliant. If you own at ANFI, you may have heard that Spanish courts have recently changed their position on certain timeshare contracts. That’s true. In 2025, the Spanish Supreme Court clarified two...

Does it offer you the flexibility and holidays that were promised? When Diamond Resorts International was acquired by Hilton Grand Vacations, many owners assumed that their membership would improve, that perhaps fee increases would stabilise and that booking access...

The Resale Market That Nobody Talks About... When most people buy at a holiday park, they’re told: “If you ever want to leave, you can just sell it.” It sounds simple. But for many owners across the UK, selling hasn’t been straightforward at all.The Reality Most...

When a UK holiday park home owner is hit with severe or unexpected depreciation, there are practical and strategic steps they can take. If you’re worried about depreciation in a holiday park home, the key is to act early, document everything, and avoid reactive...

Here's How To Deal With It And Maintain Your Legal Position... If you own a park home, there´s a good chance you may have experienced: A sudden pitch fee increase Little explanation A tight payment deadline Growing pressure from your park operator for payment – even...

Why UK holiday parks chase late payments so aggressively — and what they don’t always tell you If you own a holiday caravan or park home in the UK, you may already be familiar with how holiday parks respond to late payments — and the tone of the letters some operators...

UK scandals British holiday park operators have been under a harsh media spotlight in recent years, but the pattern isn’t limited to the UK. Similar holiday park complaints in Europe are now being reported by lodge and static caravan buyers, as well as guests, across...

Unfair Holiday Park Rules That May Not Be Enforceable If you’ve owned a holiday home for a few years, you’ve probably noticed a pattern: every time a new rule, policy, restriction or fee is introduced, it somehow seems to benefit the park operator—not you. That’s...

What Exactly Is the 20-Year Rule in Holiday Park Contracts? If you own a static park home or lodge on a UK holiday park, you may already be aware of something called the “20-Year Rule.” If you own a static park home or lodge on a UK holiday park, you may already be...

How to Make a Payment Under Protest Before Your Next Pitch Fee If you’re unhappy about rising site fees, unfair terms, or the way your holiday park agreement was sold, it’s important not to simply stop paying — but equally important not to pay without making a payment...