Jack presented as very friendly but professional in manner. He gave good information which was clear and understandable and made me feel assured that the service provided would be reliable. He did not pressure me when I needed to take time out to discuss issues with members of my family to ensure that I would be committed to the legal process which lay ahead. The team dealt with my claim in a timely manner and were able to process it quickly with someone who is not particularly tech savvy. I would recommend Jack and his team to anyone who needs support in dealing with Timeshare claims.