Retirement Homes & Retirement Villages Claims
Helping Residents and Families Seek Fair Outcomes
Retirement living should offer stability, security and reassurance.
The reality is that many residents and their families have discovered that the financial and contractual realities of retirement living are very different from what was originally presented.
If a retirement home or village has imposed unexpected fees, restrictive selling terms or conditions that were not properly explained, you may have grounds to pursue a claim.
When Retirement Living Becomes a Financial Burden
We have learned that residents and relatives are struggling with:
- Service charges that increase without clear justification
- Exit, transfer or deferred management fees applied at point of sale
- Restrictions that delay or prevent a property being sold
- Contracts that lack transparency or contain heavily one-sided terms
- Promises made during the sales process that were not delivered
- Substantial depreciation on their homes that they were not informed of
- Contracts containing high exit clauses of up to 35%
These agreements are often entered into at a later stage of life, making fairness, clarity and trust essential — yet these are exactly the areas where problems most commonly arise.
Claims Based on Mis-selling and Unfair Practices
ECC focuses on identifying whether a retirement-living agreement was entered into fairly and lawfully.
Claims may arise where:
- Key financial commitments were downplayed or omitted
- Sales presentations created unrealistic expectations
- Important clauses were not properly explained
- Residents were pressured to decide quickly
- Fees or restrictions only became clear when trying to sell or leave
Where these issues exist, affected consumers may be entitled to challenge the agreement or seek financial redress.
How ECC Supports Retirement Village Claims
ECC provides a structured, evidence-led approach:
Contract & Documentation Review
We analyse contracts, brochures, sales materials and correspondence.
Mis-selling Assessment
We assess whether sales practices complied with consumer law.
Claims & Redress Strategy
Where appropriate, we pursue compensation, fee recovery or negotiated outcomes.
Support for Families & Executors
We work with attorneys, executors and relatives handling estates or property sales.
Acting at a Difficult Time
Many claims are brought to our attention during emotionally challenging periods — such as bereavement, declining health or the need to move into care.
Our team approaches every case with professionalism, discretion and sensitivity, ensuring families are supported while decisions are made.
Speak to ECC in Confidence
If you have concerns about a retirement home or village contract — whether for yourself or on behalf of a loved one — ECC can help you understand your position and next steps.
Free case assessments available.
No pressure. No obligation. Just clear guidance.
Request a Free and Confidential Retirement Living Claim Assessment – just fill out the short contact form and we will call you back to arrange a chat.
Are You Eligible To Claim?
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