“If we hadn’t had the backing of ECC, we would not be in the much healthier position that we are in now.” – David D
Holiday park purchase
David and Noelle D bought a lodge in a well known British holiday park in 2022. They upgraded at a cost of £45,000 to a larger unit in July 2024. A considerable total of £92,000 had been invested by this point, and David had only agreed to the final deal after seeking an assurance from the park on the lodge’s resale value.
“At the time of purchase we had asked the holiday park that if our circumstances should change, would they be happy to purchase it back from us. To which they said yes.”
Sad news
The aforementioned possible ‘change in circumstances’ unfortunately came sooner, rather than later. And the holiday park response was disappointing.
“This year, eight months after purchase, due to my wife’s ill health we were advised to move somewhere much warmer. So we asked them for a valuation of the lodge and that’s when they came back with a valuation of £40,000.
The couple were shell-shocked.
“That’s a £55,000 drop in eight months!” says David, visibly disgusted. “At the time we were devastated. We didn’t know what we were going to do.
ECC to the rescue
“Very fortunately for us, a good friend of mine had seen an article in one of the good newspapers about ECC,” says David. “So I researched the company and got in touch with them.”
David was highly impressed with ECC’s professionalism: “Our process from start to finish was nothing short of exemplary. We were never promised anything. But we were told what the process would entail, from getting copies of contracts with the holiday park… and the law firm that they used and how they would work.
“We weren’t expecting much in the immediate future, but our circumstances took a turn for the better because a director of the holiday park got directly in touch with us and wanted a meeting.”
ECC’s reputation had already had a positive effect on David’s case.
A fair offer
“It became very clear that he (the director) was aware of ECC and their reputation. He didn’t want any bad publicity for the park. He was sorry for the way that we were treated initially.
“His offer to us for the lodge increased substantially…. It increased by £20,000!”
Knowing that all parks charge 15% on private sales, David and Noelle decided the new offer of £60,000 was very fair and they accepted it.
Glowing recommendation
David had no hesitation in thanking European Consumer Claims (ECC) for the swift result. “I have nothing but top words to say about how easy it was to deal with ECC. Taylor, our point of contact – the account manager – was fabulous, as was everybody else.
“Our lives have changed very much for the better, thanks to ECC.”
Have your own holiday park problems?
You are not alone. The industry is plagued with accusations of mis-selling and consumer abuse.
For swift, effective, expert help: get in touch with our team for a free, confidential, no-obligation consultation.
