At European Consumer Claims (ECC) we are passionate about customer service and we are always delighted to receive feedback from the people we help…
Our timeshare has been a fantastic option for us as a family over nearly 30 years but we felt it was time to remove the enforced tie-in. With so many scam operations offering relinquishment, it was very reassuring to find a company with integrity that delivered exactly what they promised.
All staff I dealt with were friendly and helpful but special mention needs to go to Steven. His approach was exemplary. He was very professional and made each step in the process very clear. Replies to information provided or questions asked were very quick. He demonstrated outstanding organisation and efficiency skills that built a high level of reassurance and confidence that the relinquishment would happen quickly. Estimated conclusion of the process was anticipated at 5 or 6 months but was delivered in less than 2!
For others in a similar situation to ourselves, I would recommend both ECC and, in particular, Steven, to deliver the outcome that you want.
Thanks a big weight off our shoulders.
So far its been an excellent service thank you.
Jayne was absolutely lovely, very friendly and engaging and listened to us and then answered all our questions, checking out with the legal team if she needed to . She followed up our meeting by phone and email, as we are very busy, to make sure we were happy…we were!
Would 100% recommend Steven & his colleagues at ECC. They got mum out of her timeshare so quickly & painlessly. From the initial start of the process to the finish you were always kept up to date with everything that was going on. Steven & his colleagues were always at the end of a phone if you needed them however small the query was or even when you dropped them an email they would get back to you ASAP. They were always happy to help you out. Such lovey people to deal with.
They took the hassle out of a what could have been a very daunting experience. If mum had known about ECC & their services all those years ago she wouldn’t have hesitated to request their services. Can’t but thank you all enough for all your help.
Once again many thanks to Steven and yourself for services in the relinquishment of our 5 weeks of timeshare in Tenerife.
Thank you for all your help with the termination of our timeshare.
You are so easy to work with, and you made me feel very confident through the entire journey. Even with the time difference I knew that you were going to be in touch with me quickly and that was a relief. I would recommend you to anyone I knew that was struggling with this issue.
Experience was very good; a lot of valuable insight gained into CLC’s modus operandi. Mr Worthy was pleasant and good humoured and did not really force the pace. Despite reservations beforehand we decided to “go for it” esp as CLC is now in administration and it is probably our last chance to get some financial recovery. If I have one reservation it would be the level of background noise on the ZOOM call; Surely some Sound insulation could be installed which would improve audibility and give a better sense of privacy – Just a suggestion. Overall a much better experience than expected!
A helpful and enjoyable experience with all aspects explained well. My questions and uncertainties were well and patiently answered. Felt relaxed and comfortable throughout the process. Thank you.
Just a quick note to say thanks for the support you have given me over the last months in what has been a very difficult exit process to navigate. I think without your expert knowledge, clear and concise guidance, solid priorities and strong follow up, we would not be as close as we now are to getting the result we wanted. Diamond do not make it easy, so we are very grateful for what you have done for us. One final point is it doesn’t seem to matter what time of day or night the query is raised you are always accessible and extremely quick to respond, we appreciate it !
Thanks again for your assistance and service coverage, in helping escalating a resolution to at least take the ownership of the false sense of urgency contract of my back.
I would just like to thank all the team at ECC, because I never thought it would be possible to get any help with our situation. although it is still early days yet I now have hope of finally getting things sorted out, and from what I have seen so far with your team my confidence is growing stronger.
No pressure, very helpful, answered all our questions, could not ask for more helpful people, so so pleased that you we have spoken to ECC,
I was introduced to ECC/M1 Legal by my sister. As joint members with Diamond Resorts for 16 years, the last few of which we experienced increasing levels of dissatisfaction with management fees and lack of availability but were at a loss as to how to change the situation. My sister initially made contact and suggested we investigate the services on offer. Whilst somewhat sceptical I agreed and we agreed to a meeting with an account manager, Alexander Roberts. Alex spend considerable time outlining the options available and were ECC/M1 could be of service to us. I felt that all the information provided was presented in an extremely professional, sympathetic and understanding manner resulting in agreeing for them to act on our behalf. Whilst it is still early days I feel very positive that we will have a successful outcome.
Very professional and friendly customer service.
We no longer need to worry about paying the annual maintenance charges but also freeing us from a contract that could even have been forced on our inheritors.
Thank you very much for the invaluable help, guidance and advice you have given my wife and me over the last two years as we went through the process of relinquishing our time share ownership in Royal Holiday. It is a great relief that we have finally managed to relinquish our commitment and bring things to a successful conclusion.
We really are delighted at the outcome – so thank you to Steven for his expertise in resolving what has been a difficult situation for us both so quickly. I did realise that both he and the company had a lot of experience dealing with timeshare issues on behalf of clients (and Steven reiterated this during our conversations) but our situation with La Manga is less common, so it’s a really great outcome.
Lee was amazing, he explained everything perfectly and I understood Everything. The information was clear & precise.
Robert was friendly, polite and explained everything in a way that we could understand. He answered our questions and gave us time to digest the information he provided. I would recommend ECC to any one who are interested in getting out of there timeshare, or who want any advice.
Had a good experience with Philip James he explained everything in detail. Philip was very professional and made me feel ok about what I was getting myself into. Although I didn’t have much in the way of paperwork, he explained how they can request the paperwork from the resort I signed up with.
We were introduced to ECC via an advert in the Mail on Sunday and via and advert on the radio. My wife Catherine and I had been becoming increasingly frustrated and angry that the significant investment we had made for a timeshare at Anfi Puerto had proven to be a huge mistake and we could not see a way out of paying fees forever for timeshare we could never use. I had texted ECC and they came back to me straight away. We organised a meeting on zoom and we met with senior account manager Alby West. I must admit at the beginning it felt like a sales presentation, showing us the website and videos to reinforce why we should work with ECC and M1, however, we soon realised the reinforcement was there to reassure us that ECC and M1 were genuine and that they could really help us with our issues. Alby ran us through discovery (information from us) which was eye-opening as it answered many of issues we were facing and from this Alby was clear that ECC could help us. Alby then spent time clearly running through the process and even though we had personal issues to deal with in the call, Alby was superb at allowing us time to sort things out, so we had all the information we needed to decide moving forward with the claim. The paperwork was very straightforward, and Alby and his colleague Holly were excellent at ensuring we had, and fully understood, all the information we needed. Obviously, we are at a very early stage of our claim however if like us you were mis sold a timeshare then please speak to ECC as they can and will help you.
We had found ourselves in a bad situation due to unscrupulous and dishonest behavior of a scammer. Looking for help we discovered ECC. We have found ECC and in particular Robert to be friendly, considerate and extremely generous with their time, effort and knowledge. We feel now to be on the right track and have every confidence in the efforts that ECC have and will make on our behalf.
Phillip James was very understanding of my stress at having been scammed. He was very professional in explaining how this could be addressed and how it was possible to get legal termination of my membership of a timeshare company. He also explained how compensation could be claimed for the timeshare agreements illegally sold to us. I am very grateful for his help and for putting my mind at ease.
Thank you for your quick and courteous response as always. It’s good to know we can contact you whenever we have a question knowing your always happy to help.
I have just finished my first client consultation with Robert. He was welcoming and knowledgeable about my Timeshare Membership. He has put my mind at ease. Knowing, after years of carrying around a ‘Timeshare Black Cloud’, that there may finally be light at the end, of what has been a very gloomy tunnel! Thank you, Robert, for providing such passionate and attentive guidance and advice.
Thank you very much for all your hard work and support you and your staff have given us over the last few months in the cancellation of our timeshare. We could not have done it without you. Every time we had a query you responded very quickly and was always there to answer our questions. You made it very easy for us and what was a headache for us you kindly guided us through the process and made a bad situation very easy. You and your staff were always polite, friendly and knowledgeable about the situation we were in. Thank you, once again.
We literally couldn’t believe it when we received an email from Diamond stating that they would terminate out points, I would advise anybody wanting to terminate their timeshare points to contact ECC immediately.
We have been hesitant for about 2 years or more with this company but still had the stress of keeping my timeshare [which we were told not timeshare but an investment not|] that was costing a fortune paying for a service that was not fit for purpose. None of the things promised by Club la Costa was not what they said it was, Ricky our senior account manager has been so patient with us all this time whilst we were unsure of what to do should we reinvest in yet another company to get out of our contract. Well today we have signed with ECC and wow feel like a massive weight has been lifted. They are all so professional and have explained everything to us very transparent and believe me I have driven them crazy with a multitude of questions. checking reviews about this company checking backgrounds of this company and as I said this has been over at least 2 years so we didn’t sign on a whim but today we wish we had done it sooner but onwards and upwards looking forward to seeing the light at the end of the tunnel. Many thanks to all the staff.
After contacting the Timeshare Consumers Association for advice on a Timeshare Relinquishment I was advised to contact ECC, they set up a zoom meeting for me there and then. My wife and i were then contacted by Ellie Wilson via zoom. Ellie listened to our concerns and then explained what ECC would be able to do to resolve our situation. We were happy to accept her offer and feel relieved that we have put this issue in the hands of ECC. At no time did we feel under any pressure to commit to the offer, and it was presented by Ellie in a professional courteous and friendly manner… We would not hesitate to recommend ECC to anyone with similar problems to ours.
We cannot tell you how relieved we are that it is over and we can get back to normal living again. We both wish you well. Carry on the excellent work
I have to admit that we were concerned that this would drag on for months and then not be resolved, but you were as good as your word and I’m so glad that we put our trust in you and your company.
We want to thank the ECC for keeping us up to date with the progress they were making and for the final result being the relinquishment of our ownership of The Lodge with Mcdonalds.
I would like to say thanks for your help during this process – all communication has been timely, and Professional & I must mention I have been impressed with your “straight to the point” manner in our conversations and in your email instructions.
Thanks again ECC
Advice was always brief, concise, to the point and effective
We wish to record the excellent way your company has already dealt with the relinquishment of our 3 weeks at The Harbour Club and have nearly done the same with our 2 weeks at The Royal Sunset Beach Club. We particularly wish to thank Steven John for the work he has put in on our behalf. He has been very prompt in dealing with our queries and coming up with solutions in the more difficult position with Diamond Resorts where we were unable to produce membership forms.
Once again, thank you for your continuing services, Best wishes to you all.
This is a very belated letter to thank everyone at ECC for working so hard to help us with our claim which ended with a settlement in our favour. We appreciated Ruby’s patience and cheerfulness during the many phone calls which we made to her. Thanks also to Jorge for his hard work in sorting out the legal aspects of our claim.
Liam was so good at explaining how it all works We would advise anyone wanting to sort out their time share to contact ECC
On our behalf your advice and guidance helped us obtain the result we trusted ECC to obtain and within 6 months to get us out of our Timeshare Contract with Vacation Village in Kissimmee Florida.
To the end Daily Management Inc made matters problematical for us by issuing a maintenance fee demand for $1,097 for 2022 and yet filed the documents on 30th December 2021 in the Osceola County to gain maximum taxation effect in the knowledge that we had notified them of the our wish to be released from Ownership.
Throughout the Covid Pandemic when we could not travel to the USA, the Vacation Village Owners Association refused to offer any reduction in the advance payment of 2 years fees or, given our age and circumstances, we now have peace of mind with our Estate planning.
Thank you for all your help and professionalism in assisting us with getting rid of our timeshare. You have always been very prompt in your response to any query and clear and succinct with instructions.
Thank you so very much for arranging the setting up and completion of the termination of our timeshare with Marriott Hotels. You and ECC have been excellent in talking us through the many complex and what might have been without your help, a very stressful situation. I don’t think we could have done it without you. We will certainly recommend the very thorough and diligent way you and ECC have helped resolve our problem with divesting our timeshare. Thank you so much
Being one of the many hundreds of time share owners trying to cancel my membership with Diamond International and continually failing you can imagine how sceptical I was having lost large amounts of money to bogus companies and solicitors when I was recommended to ECC. After going through the various online meetings I was assigned to Steven and despite having the odd panic never doubted your commitment to get my wife and I out of our timeshare agreement. You kept us informed at all times on what was happening, had office staff that were easy to contact when you were busy and never left us feeling we were again being ripped off. The ownership cancellation email came through just as you anticipated infact, I happened to be in the local hospital with my wife when I read the email on my phone and couldn`t resist a small whop of delight which caused a few people to laugh.
Thank you so much for your help, perseverance, honesty and understanding in sorting the cancellation and I can only apologize if I came across negative when we first talked. Wishing you all the best, thank you once more.
My husband and I were very pleased with the help and advice given to us by your representative Steven. He was very helpful and patient with the information and instructions that was required for the processing and completion of documents that was needed for the job at hand. He was always pleasant and professional at all times during our calls and emails.
My husband and I were very pleased with the help and advice given to us by your representative Steven. He was very helpful and patient with the information and instructions that was required for the processing and completion of documents that was needed for the job at hand. He was always pleasant and professional at all times during our calls and emails.
I had lost all faith in getting shot of my timeshare, everyone I went to for advice wouldn’t touch it with a barge Pole. One of the representatives who could not of been any more helpful. I would highly recommend this company even if just for support and giving advice on what’s the best thing to do.
Very thorough, very professional and very friendly. Would highly recommend the company to others
Since employing ECC to complete our removal from our Timeshare Nightmare Steven has driven the procedure in a most professional manner. He has always pushed both my wife and I to obtain the required information to ensure this procedure was both successful and as painless as possible.
This now appears to be in its final phase and would like to thank Steven for all his efforts in achieving this with minimal fuss.
Thanks again and I will no doubt pass on your details to anyone else requiring your most professional services.
My wife and I would like to say thanks to you for all your assistance in dealing with the relinquishment of our timeshare holdings at Diamond and Kingfisher resorts. With our age, health and Covid it was becoming increasingly difficult to travel as we have in the past.
The financial burden of increasing annual maintenance fees now a thing of the past means we can relax in our retirement without worrying for the future.
Thank you ECC for your guidance in all matters.
A professional service received with supportive advice given to help reach a successful conclusion to resolving an ongoing timeshare situation. Contact is great and expertise from Senior Account Manager in this area is most reassuring.
A company that does what it says it can.
So professional, explained everything step by step, made it very easy for me to understand, so nice to deal with a company that cares about you and not your money. Thank you so much.
I would like to take the opportunity to thank you and your team for the speedy way you all handled my account. I have just received confirmation from El Marquess to let me know my villas have now been relinquished. Thank you so much for your efficient and fast work on this and I would be more than happy to recommend you to others who were in my position.
Many thanks for your help it’s been a pleasure dealing with you and the company.
Thank you for the successful outcome of the relinquishment of the timeshare.
Thank you for overseeing our application to relinquish our Phuket week. It is good to be rid of it.
Thank you Steven for all your help and patience talking me through everything
Very grateful to Jack for his thorough overview, explanations and advice Restored our faith in the process Thankyou
We would like to say a very big thank you, to Sharon and Steven for the way they help use to get rid of our timeshare With no hassle at any time.
Thanks for all your help through this complicated process. I wouldn’t have got it done as quickly without your help and your timely prompts, via e-mail. You were both great, thanks again.
Thank you for your assistance in dealing with the relinquishment of my timeshares. It’s a big weight of mine and my wife’s back now, not having to pay for something we no longer need.
I would like to say it has been a pleasure working with you and as promised you have successfully rid us of the timeshare. A real weight of our minds and lives.
I had already done some research about how to dispose of 4 weeks of timeshare burden. Jayne’s assessment of my needs and possible outcome matched the conclusions I had made. The assessment was very thorough and Jayne’s personalised approach was both very professional and personally tailored.
Thank you for your speedy service fast, efficient and professional
I would like to say how good Steven and the rest of the Team deal with any problems
Thanks for coming back so quickly on this, it’s reassuring to know that you always have the customers best interests at heart
We would strongly recommend others in the same situation we found ourselves in to contact ECC-EU.com
We have been more than amazed that we have had a successful outcome! Thanks for all your efforts on our behalf.
We continue to appreciate your ongoing support during what has been a very difficult 2 years for our selves and 14 months with the support of yourself and the team. The guidance you have been able to constantly provide, and assurance that while the process may be slow the outcome would be achievable has been appreciated.
We are happy with the final outcome and the way ECC guided us through the process and I would recommend them to anyone else in a similar position. I would like to say a few more words about Steven as he was the only one out of all the contacts whom we had more communication with. He was very prompt in replying to questions and worded his communication in a clear and unambiguous way. He was an ally in what appeared to the uninitiated a very confusing and daunting scenario. I’m sure we would not have concluded our quest without his clearly experienced input and support.
Just to say thanks for the excellent service you and your company has provided in exiting my timeshare. Your instructions were very clear and your made it stress free. The company has an excellent system to pay the fees. I would like to give thanks to the whole team, from first contact to yourself.
Many thanks for your help in this matter. I am very appreciative of how you have conducted things, in particular, achieving the result within the time frame you set out initially. All at ECC have performed absolutely in line with the indications we were given during our initial and subsequent discussions with the various members of staff involved.
So far dealing with ECC has been a pleasure.Everything has been fully explained in simple terms and every member of staff has been totally professional and very friendly.
Thank you for all you and your colleagues have done.
I have now received my authorised Release Document from Festiva relinquishing our ownership of the timeshare in Vacation Villas. I am grateful for your help in securing this. This Timeshare has been an expensive and worthless investment for us. Never again
Totally professional and knowledgeable about the legal aspects of disposing of unwanted timeshare contracts. A refreshing change!
I’m absolutely delighted to start a legal proceedings against CLC via ECC who are truly very professional and experienced re timeshare disputes. Thank you ECC to take my case on.
A huge thank you to Steven for making this experience so easy and in such a short period of time For those who are sceptical about using this company, relax, you’re in excellent hands Best decision made, been talking about it for ages.
Thank you for your help in achieving that. We’re glad to be rid of it, at last – and without having to pay for the maintenance fees.
Although the process took much longer than expected, it was completed successfully, and Steven himself was helpful and informative throughout, offering us timely advice as appropriate.
Excellent service. Everything went through very quickly and was explained very well and simply. I am very impressed with the contact I had with both Alice and Jay. Very professional
I would like to extend my thanks to ECC for dealing with my relinquishment in such a quick and professional manner. The in perpetuity clause in my escritura was something that until recently I had not known about and caused me many sleepless nights as I had no desire to pass this financial burden down to my children.
The constant increase in maintenance fees was like a noose around my neck and to be finally rid is such a relief, yes it has cost me to part company with it but it is definitely worth it as time shares are so outdated and costly!
In this day and age there are many companies who profess to be able to do what ECC have done for me but you can trust these guys to get the job done and it was effortless!
I would like to say how easy it has been dealing with you, and how to deal with Palm Oasis. As a company, every person has been very helpful and know what they are doing.
Just to say a HUGE ‘thank you’ for all Your kind and helpful advice and assistance, Steven did a wonderful job and got us freed from Diamond Resorts
I Just received confirmation from El Marques Resort of the cancellation of my Timeshare Weeks. Thank you for dealing with this in a most efficient and professional manner. It has taken a big burden off my shoulders.
My wife and I would like to thank you and your team for getting these 2 properties transferred and completed as you agreed and in record time. The transactions and paperwork has been handled by you without any complications and a lot smoother than we had been lead to believe would be the case. Thank you again and we would be happy to recommend your services to other users.
Thanks for your diligent work in getting this completed for us so efficiently, its most appreciated.
I just wanted to say that Steven has been a great help in advising me as to what needed to be done to relinquish our Timeshare in Florida. His emails are precise and to the point directing me how to deal with the American company responsible for the relinquishment. Subject to no hiccups in the USA this will hopefully be completed very shortly.
Yesterday, by email I received a confirmation letter from Diamond to say that our ownership has now been foreclosed and our rights of ownership have ceased. Also we no longer have any responsibility for management charges for the two weeks that we owned.
I would very much like to thank Steven for his hard work and advice throughout the last month and in achieving our goal of relinquishment. My wife and I are delighted to have been released from this timeshare contract. Many thanks Steven!!
Steven was extremely knowledgeable and told us exactly how the process would work when surrendering my points with Diamond Resorts and word for word, what he said happened. Very quick process with a very satisfactory outcome.
We are very happy with the support we received from you in helping us to relinquish our ownership with Marriott in Phuket. We thought that we would have a battle on our hands, but you proved that the process was quite straightforward and helped us to relieve ourselves of this financial burden. Thanks once again.
Just a few words to record my satisfaction with the service you provided in being able to terminate the agreement entered into with Hilton Grand Vacations. I had originally engaged Sarah Waddington Solicitors to do this but after about five years of doing little and not achieving the objective, I agreed to take up your promise to get me out of the HGV agreement in three months.
Thankfully you did achieve the objective in three months and I was very grateful. I therefore recommend your service to anyone with a similar problem.
To everyone at ECC and Steven, thank you very much for your impressive relinquishment of our timeshare in the UK and the USA. I have been amazed at the speed, communication in relieving of the persistent worry paying maintenance fees. I would recommend them to anyone in the same position as us. Use ECC, I found out about them via a Radio 4 interview for the BBC online.
I have to say I was nervous, and slightly perturbed at being walked around the office, virtually, and meeting other members of the team. I realise from my own due diligence why ECC are so transparent and go to great lengths to ensure an informed service given the bad press out by the timeshare industry due to the threat your organisation is to them. I am aware there are so many scammer organisations out there and was frightened to commit and spend more money pursuing a claim when I had already lost enough on purchasing a timeshare with CLC which had been the worst value for money ever and had already been robbed. However, Jack was very good, providing me with so much inside information on how I had been mis-sold and how ECC could help me.
I am writing to let you know that we have today received formal confirmation that our Diamond membership has been terminated. THANK YOU!
Thank you for all your help in this matter, it is a great relief to know we no longer have any ties to Seasons Holidays. ECC, Jason and you have been very helpful in getting our time share relinquished.
Thank you for all your help through this arduous process. You kept us informed via timely emails and telephone calls throughout out the whole journey.
Thank you very much for the confirmation of the termination of our contract with Heritage Resorts which we have received from May Howard of Heritage International. We would like to thank ECC and you personally for the attention you have given this matter and the professional way it has been handled. The timescale that was suggested to us for completion was adhered to and all communications and queries have been responded to with no delay. We would have no hesitation in recommending the services of you and ECC to any third party if necessary.
We have to admit to initially being a little sceptical, having been approached a number of times previously by firms wanting to help us terminate our contract and having fallen by the wayside, but as it has transpired our fears were groundless.
My wife and I are totally delighted to hear that we are now free of the contract with Diamond Resorts. The entire customer journey with ECC was seamless from start to finish and our team were highly professional and very polite in how they deal with us. We have been in this contract for over 30 years and had no idea that it had some unenforceable terms within it. We are deeply relieved and can now move on and go on holiday with whoever we choose. We have no hesitation in recommending your services to others. Our special thanks go to Steven John who has produced the goods just like he said he would.
Robert was very professional. He explained the whole process and really put our minds at ease. He took his time to make sure we understood everything. He is an asset to the company.
The overall experience with Mr Clark was extremely helpful. He went to great pains to explain the claims process and was extra helpful when I could not provide any original documentation which I explained that had previously been supplied to so-called lawyers who had promised to reclaim my payments in the Spanish courts – all of which I now know was fraudulent. I am satisfied that I am now dealing with a genuine company that can make a claim for me in a Spanish court and rid me of my timeshare for good!
Ellie Wilson was helpful, friendly and knowledgeable and the whole meeting gave us great confidence that we were dealing with a company who would l ook afte r us and achieve a successful outcome. We would rate our experience as 5* and since then have amazingly had dealings with three other people, only three days later. We know we have at last found ‘proper’ people who will not be out to scam us at the first opportunity. Thank you.
I found ECC through Google. They have been extremely helpful and clear in explanation. giving us time to ask question and clarify anything we were uncertain about. They confirmed that we have a claim against CLC WORLD for miss selling to us. So far ECC have done everything they said they would do. We feel confident that the process of our claim against CLC World will be resolved. We see no reason not to highly recommend ECC to other people who like us left trapped into a fractional shares, which we were told would be a part ownership of property which was explained and turned out to be untrue. Can’t say how much we are relieved to finally get some help to resolve the fractional share.
Jack was very clear, personable and professional. We feel incredibly relieved to have begun the registration process for our claim and we are sure that Jack can be completely relied upon to steer us through the claim period.
Thank you for your assistance with this matter it will be such a relief to escape from this dreadful organisation Diamond Resorts. On the other hand, I would be prepared to recommend ECC.
The adviser Johnathan was very helpful and explained everything really well, I would recommend anyone in the same situation to use this company.
All aspects of the procedure were fully explained in a friendly, easy to follow manner. Ongoing assistance is offered, with an easy to follow tracking system also offered, which enables a client to follow the case through to final stage.
Philip was extremely knowledgeable and patient he answered all our questions and was empathised with us without making us feel like idiots for being in a situation that we should have known better. He has kept us informed and clarified each step we will need to take.
Jack presented as very friendly but professional in manner. He gave good information which was clear and understandable and made me feel assured that the service provided would be reliable. He did not pressure me when I needed to take time out to discuss issues with members of my family to ensure that I would be committed to the legal process which lay ahead. The team dealt with my claim in a timely manner and were able to process it quickly with someone who is not particularly tech savvy. I would recommend Jack and his team to anyone who needs support in dealing with Timeshare claims.
Very smooth and professional to date I am very happy with the progress made.
Dear Steven – we just wish to convey our gratitude and thanks for your professional and prompt service in helping us to relinquish our time share ownership. We thought that there was no way out of this arrangement, but you have showed us that there is a way out, which we have followed, and are just waiting for matters to be finalised once and for all. Thanks once again,
Very clear plain language was used, with no pressure, but very well organised to achieve the best potential outcome.
Very knowledgeable and friendly I was able to sleep for the first time in ages!
Sean was very clear and concise in his explanation of how the company worked, the lawyers it worked with and how the relinquishment of our time share in the US would proceed.
We contacted ECC as we are thoroughly disillusioned with CLC. Not meeting the promises we were given and everything we tried to book was unavailable. Jack was very helpful, answering our questions and giving us hope our timeshare experience will soon be behind us.
ECC are very professional, helpful and thorough. Very quick at responding to queries.
The senior account manager was very pleasant and professional throughout, he made an honest assessment of our ownership with regard to ECC being able to assist with a termination and award of possible compensation. He clearly explained how both EEC and ourselves would both have to commit financially with the various options open to us, however he also explained the process and previous successful awards that gave us the confidence to make the commitment to proceed.
I have been looking to get out of my timeshare for a while. ECC phoned at the right time. I feel. Confident I will get my money back. Thank you so much for helping to take a big weight off my shoulders.
Our senior account manager Ricky was very helpful and knowledgeable, I was shown a lot of things I did not know and it opened my eyes I am actually really grateful ECC would even take my case on.
The meeting was well organised and the representative had quite good knowledge on timeshare issue. Discussion on our queries and took us through on how the ECC solicitors will handle it when they proceed with the legal proceedings . After the initial meeting this have left us with clear mind and looking forward to succeed in our timeshare case.
Thank you for your help in my process. Thank you for the patience, kindness and honesty during all the contacts. Hope we can resolve this in a good will and with a good resolution for everybody. Thank you for the professionalism of Miss Tessa, Mr. Gregory , Mr. Troy and Dr. Victor Serrano. God bless you all. Yours sincerely, Olivia Alves
When we spoke to Rob for the second time he was able to put us at ease about our concerns and convince us, with no pressure, that we had a good case against the time share company. We feel confident that pursuing the claim is the right thing to do.
Phillip gave us straight forward, easy to understand and more importantly honest advice. We are very grateful for all the time spent patiently explaining things and answering all our questions.
I forward the confirmation document for the successful surrender of my Paris week with thanks to Stephen for his great help in this matter.
We have had 2 really bad experiences with trying to claim on CLC, however ECC then found us and I think this time we may have found the correct company to trust this time. Everyone is so professional and the solicitors are easy to talk to. I am so hope full that this time we can finally get rid of CLC out of our lives.
He was very professional. He listened to what our complaint was, asked necessary questions to draw out more points/facts in order for him to understand our problem better. He lingered, explained what the Spanish law says about timeshare. He invited in other work colleagues and showed us the offices in both UK and Spain to prove to us M1 is a genuine company. He took the interest in reading some of contents of our contract documents to establish flaws. He was cheerful and calm.
I would highly recommend using ECC to expertly take you through any timeshare claim. Knowledgeable, friendly and understanding team of professionals who made it all easy and stress free.
We did not know where to start, Philip took us through everything and made the whole process easy for us to understand.
Jack spoke for nearly two hours and explained to me the whole works. I am happy for you to go forward as I have not been very happy with the Marriott’s behaviour towards their owners. I am keeping my fingers crossed that all goes well and look forward to any further information. I have sent to you today all paperwork that I think will be relevant as requested.
I had been contacted by Timeshare Advice Centre a number of times in the past about the potential that I had been miss sold timeshare products by Club La Costa. Due COVID -19 and being made redundant from a highly paid consultancy contract for over 6months it made me re-evaluate all my financial outgoings and one of them being CLC Management Fees / loans. I use to say that if you can afford the fees then it doesn’t seem expensive but once that scenario changes the fees and loans seem like they are now strangling me due to the fact that my salary is now thousands of pounds less than it was. I engaged with ECC / M1 legal and was dealt with by senior account manager Rob Salmon who has taken me through the process of what needs to happen with timescales/costs/returns/possible outcomes/who does what/where and when. I am at the very start of this process but feel supported by EEC / M1 Legal.
We found our dealings with the company very informative and sound advice was given. We were struggling with not knowing what we could do. We were advised very politely and very informatively as to what options were open to us. We then decided to take their advice.
My wife and I were quite apprehensive making contact with the company, we did read other reviews before hand. From the start we were very impressed with the help and the professionalism. Both of us being in our seventies we found them to be very patient and helpful with new technology, like Zoom. We both would recommend this service
Following consultations with the Timeshare Advice Center regarding our initial start with which we had concerns, they recommended and personally introduced us to M1 Legal. We explained our concern regarding the initial start which M1 fortunately highlighted was within the previous start 14 day “cooling off period”, this legal feature had not previously been mentioned, so permitted an easy contract cancellation. We understood that the one of the M1 Legal teams had previous experience associated with our timeshare company having obtained successful prior judgements for clients. This we found most encouraging. We would appreciate the opportunity to submit our feedback on the completion of our problem.
I entered negotiations with ECC with some trepidation. When you have been scammed or people have attempted to scam you then you are wary of anybody with links to the timeshare industry. Rob was very informative and helped put my mind at ease. What further helped was the fact that I would be using a local notary to do my Power of Attorney, which gave me more confidence. Everyone I have dealt with has been really helpful and friendly. I now await the courts decision!
Helpful and constructive advice from start to finish. A special thanks to Steven for his reassurance and guidance.
Our initial contact with the company was via e-mail, phone and a Zoom video call. All the company’s agents were courteous, professional and well informed and they exuded justifiable confidence, which my wife and I found reassuring. We have just embarked upon what will be a lengthy journey that will hopefully conclude with a positive outcome for us and them. Our initial impressions are extremely favourable and we believe our confidence in them is well placed.
Thank you all for your efficiency so far and doing what you have said you will do.
Although I do not usually take ‘cold calls’ in this case I am pleased that I did. Ricky explained everything slowly (needed to for a 77 year old!!), even introduced me to Zoom and took me through everything at my pace. I have tried to get my time share off my hands for the passed five years all to no avail….plus a cost! I now feel as though there is a fair chance that there is light at the end of the tunnel. I was surprised how much I had to pay up front, but in the long term I should gain….only time will tell. Many thanks Ricky, plus all the ‘crew’…..Looking forward to the end product!.
I was contacted by a Zoom meeting(first Time for me) everything was made very easy and explained to me in detail the procedures for going forward with my claim against CLC World. Contact made by email to request all paper work etc. Very pleased so far with the services provided from your Jack Dawson and team.
Having done some research ECC appeared to be the most professional and successful organisation dealing with Timeshare issues. We had an introductory session to see whether we had a potential case and were pleased with the clarity and professionalism of our advisor Scott. The follow up has also been swift and professional. We feel like we made a good choice for our representative.
Scott explained the whole process very well. He was knowledgeable in the process and procedures and gave reassurance throughout. He also explained the involvement with M1Legal and how everything would proceed. I look forward to a successful outcome.
Mr James was very patient and clear with his explanations and tried very hard to erase the previous bad experiences we have had when trying to cancel further years of timeshare ownership. As we are both retired and in our late seventies these timeshares have become a millstone round our necks as no family members are in a position financially to take over this expense. We are putting our faith in Mr James however that this will all be resolved soon.
I didn’t feel pressurised to do it and was given advice on the best option to take. Also understand it costs quite a lot to exit my timeshare but in the long run its better than paying out every year and not being able to book anywhere.
Very professional yet friendly service has been provided. Steve contacted me when it was convenient for me to speak and explained all aspects of the process clearly so very easy to understand. No pressure to use the company, which was key in my choice to use ECC. Everyone has been so helpful and nothing is too much trouble. Highly recommend 🙂
Rob was very happy to help guide us through the process and very informative about the ECC company
Scott was very professional, knowledgable and friendly. It was slightly overwhelming as he was explaining all the options, he did not rush us to make a decision. From reading the recent emails about people trying to terminate their Timeshare contracts ECC were far and away the most genuine and successful. Hopefully our claim will be successful too.
I could not have asked for anything more. Precise and in-depth consultation everything explained in detail. A very friendly and also professional approach and made sure I understood everything step by step through the introduction process. If I was unsure at first I soon realised that I needn’t have been. There was no hard sell, it was a very professional from start to finish. So glad I decided to go this route.
We were happy with how Mr Dawson discussed the processes involved in making our claim, and his assistance in initiating it. Thus far the process has been very prompt indeed.
Very pleased, so far, with the help and advice given by Scott at ECC. He was very professional, helpful and possessed a wealth of knowledge regarding timeshare. Hope the rest of our journey is as smooth. Would definitely recommend based on our experience.
Although we were entirely sceptical about communicating with any organization regarding our membership, due the many approaches made, we found Steven to be entirely professional and informative. We discussed our situation with him at some length and gleaned much knowledge about ECC and how we could progress towards making an application to the court through their dedicated legal team. We did not feel pressured at any time, but did check out ECC through various sources and anything that concerned us at all we discussed further with Steven who allayed our fears and gave us confidence. Being able to gain access easily was a great positive having had such difficulty communicating all year with those in control of our timeshare and having had no notification of changes they were implementing. All round a very positive experience. All further parties involved proved themselves to be helpful and courteous.
It’s such a worrying thing, being duped into buying a Timeshare. The Citizen’s Advice Bureau recommended we go to ECC. We’re glad we did and our Account Manager was an absolute gem. So personable, professional and understanding. He is a safe pair of hands and I want to thank him for accommodating us and helping us to find a manageable way to pay for our legal fees. That almost put us off but I know we were with the best company to help us. I highly recommend ECC and thank them wholeheartedly for their service.
Just completed a Zoom meeting, and finally feel releaved that we do have the right, to get out of a long term contract, that we were blinded/rushed into signing with CLC Club la Costa. The staff at ECC are very knowledgeable and explained all options available to us. We look forward to working with them over the next few months.
I’m happy with the service rendered to me. The staff are professional and helpful.
I found ECC to be informative, reassuring, factual and realistic as to what they could and couldn’t do for us. They were also very patient as it took a number of calls for us to be persuaded that they were the right ones for us. At no time did the push us to make a decision.
Phoned when they said they would. Patient and accommodating during explaining everything I needed to know. E-mail confirmation sent through very quickly when required. Full contact details provided along with my own personal account nos.
We were very impressed with Jack, his knowledge, explanations and support in helping us to open this claim with you was excellent. Thank you Jack
Many thanks for all your assistance in this, it was very clear and dealt with swiftly and competently.
Since I was widowed It has been an uphill struggle to reach this point but I would like to thank you for all your assistance in helping me finally relinquish my timeshare.
If I should meet anyone else in the same situation, I will certainly recommend you and your company, as it has taken far less time than I had envisaged and a great weight has been lifted off my shoulders. I do hope you are able to continue to assist people who have found themselves in this difficult situation and I wish you all the best in the future.
More than happy to confirm that your service has been exemplary. I will get the papers sent asap and look forward to the conclusion of this.
Thank you so much for your efficient, speedy way of enabling me to relinquish my Diamond Resorts Membership. I have been trying to do this for many years without any success, so a huge personal THANK YOU from me.
I would like to express my gratitude and appreciation for all the work and advice you have provided with Westgate and the timeshare.
Thank you very much for your professionalism during this time.